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Why Social Media is the New Customer Service Channel (Part 1)
The following was originally posted on the Avaya site here. This is the first of a three-part series, covering the basics of customer service and social media. The second post made the case that social...
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Why Social Media is the New Customer Service Channel
This is a combination of three separate posts on this topic (First, Second, & Third) When the NFL planned its operations for Super Bowl 2012, social media was front and center. They built a huge...
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